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Apple DEP and Citrix XenMobile Invalid Profile Error

Background

Setting up Apple DEP is relatively straight forward (start here). Once setup, connecting your DEP account to your Citrix XenMobile instance is again, pretty straight forward. The Citrix guide (here) is easy to follow and there are some great “step by step” guides elsewhere on the web – Antonvan Pelt’s is one of my favourite guides

Problem

After following the guide(s) everything appeared to be working correctly. Two or three handsets managed to enrol successfully and everything was looking good. However, after a while, devices started to fail to enrol with the message “invalid profile“. (more…)